We are glad we found the car we were looking for close to home. The staff , Alex and Tho were great handling the purchase. I trust the future maintenance of our car will be well taken care of.
Visited for an oil change while on vacation. These folks were wonderful and even washed our car before handing it back!. Affordable and professional. Great experience.
Very disappointed in the way our situation was handled. Found a suitable vehicle on-line and spent a week asking questions and working with the salesman. Worked on financing and drove 8 hours to see the vehicle with a check in hand. On arrival and inspection, there was approx. $1,800- $2000. worth of bodywork that needed to be done to make their "showroom/excellent condition car" whole. I know this because I grew up in a auto-body repair family and had just had repair work done to my current BMW. As this car was a Mercedes-Benz I knew my having the work done was way more costly than their cost to have it done but they choose not to disclose all the body work or have it done at their cost. Their showroom MB also only had one keyfob and those are quite expensive. I was very disappointed that a person I had spent a week discussing the transaction with did not provide me with the photos or even a clue about the less than" showroom" condition of the vehicle. There was no effort on the dealerships part to negotiate and they knew we were driving 8+hrs round trip to see this vehicle. They do NOT advertise fairly and and their salesman do not work in a forthright manner with their clients. *BUYER BEWARE!*
We moved here from Seattle about a year ago. I immediately took the car in for routine service and met Josh Simpson, service manager. He impressed me as knowledgable and had the ability to listen and do the right thing. They sent him to their Savannah store to run their service department. GOOD NEWS! Josh is back at Hilton Head Volvo in Bluffton. I had my car in for my 45K service and it was a welcome surprise to see him at the Service Desk. I am old Detroit guy and learned a great deal about dealer operations. Josh does the right thing, does the best that he can, and treats people the way he would like to be treated himself. I was in sales myself. Sales finds customers and service keeps them. As long as Josh is at this store we will have at least one Volvo in our garage.
Bought our first car from here and Beth was amazing! They are super nice and really take care of their customers.
Carolina Volvo is a US Car Dealer based in Bluffton, Georgia. Carolina Volvo is located at 12 Gateway Village Rd, Bluffton, SC 29910, USA.
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