I spent a semester of my senior year shadowing Dr. Bink and the other staff members at Backwater Vet Clinic. Everyone was incredibly nice and taught me a lot about the medicine, practice, and ways to treat a patient. Any question I had, I got an answer for, as well did the patients. Best learning opportunity I've ever experienced, all thanks to Dr. Bink and Bluffton High's sports medicine program with Mr. Todd Stewart.
Dr. Bink has been taking care of our mini Schnauser Fritz for a few years now and we have exceptional experiences with him. Mary who is the tech that also takes care of Fritz is an outstanding employee and is an asset to Dr. Bink's practice. Thanks to everyone at Dr. Bink's practice.
We were turned away today on our second visit due to the first review I posted two weeks ago. I was immediately turned away by Liz, the front end receptionist for "posting a nasty review" and "unless I deleted the review," the vet refused to see my 6 month old Golden Retriever. I told her I was extremely careful about not using "he/she" or naming any specific vet in the review and the first review was based around how I felt as a pet owner. Liz responded by saying "the vets look out for each other here at the practice." I was then also told to take my puppy elsewhere and that they would gladly print out his records so I could take him to see a different doctor for his follow-up shots. Dr Dana, the vet my puppy saw on the first visit, did not even acknowledge us when we walked into the clinic while she was in the lobby and instead went straight to the back. None of the vets came to address the issue or attempted to see if anything could be resolved. I did not receive a call ahead of time telling me that they were going to cancel my appointment unless I deleted the review. Buckwalter Vet has also hidden my review on their Facebook page and I do not understand how a clinic with such poor customer service exists.
What an amazing group of people work at Buckwalter Veterinary clinic! It is so very clear that each person there truly cares about you and your pet. They are professional and personable. I have three rescue dogs that have had their fair share of problems. They have seem me through everything. I have so much confidence in Dr Dana Resetartis and the entire staff. They all make coming to Buckwalter Veterinary Clinic a truly pleasurable experience!! Thank you to all of you!!!!
Original post: 06/09/2017:
Dr. Bink is wonderful. Our dog LOVES him. He gives peace of mind.
I was referred to Buckwalter Veterinary Clinic by some friends who could not stop talking about how great the vets here are. We went for our first visit today and after telling the vet the reason why we were behind on shots, the vet continued to belittle me and lecture me about the importance of regular visits. Not only did it make me feel like I wasn't being listened to, the vet seemed to only care about product-pushing, selling me items I didn't need or ask for. After the first lecture, the vet began telling me I needed to neuter my puppy even after I told them I am planning to in the future, just not until he was much older. Again, it felt like I wasn't being listened to and my main concern for the vet visit in the first place, which was to get my puppy's last round of shots, was completely ignored. Then, I was told my puppy was being taken out of the room for a stool sample but when he was returned to me a while later, I was told he was given his shots as well. Without watching and seeing my puppy receive the shots, I do not and can not feel confident that he was actually given shots. I was charged for items I didn't need and when I called back to discuss how I felt, the front desk told me extremely abruptly "once something leaves the building we can't take that back." I can't help but feel extremely disappointed and taken advantage of. Unfortunately I will have to follow-up with his last round of shots at the clinic but I did request to see a different vet. I do hope the second experience will be better than the first.
UPDATE 06/30/2017:
Buckwalter Veterinary Clinic is a US Veterinary Care based in Bluffton, Georgia. Buckwalter Veterinary Clinic is located at 103 Buckwalter Pl Blvd, Bluffton, SC 29910, USA.
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